Last Updated: October 2026
DoctorBangladesh.com provides primarily digital services, including doctor profile listing, featured placement, promotional services, and healthcare-related advertising.
This Return & Refund Policy explains when customers may request cancellation or a refund for payments made to DoctorBangladesh.com.
1. Digital Services
Because our services are delivered digitally, physical product returns generally do not apply.
Refund eligibility depends on the nature of the purchased service and whether the service has already been activated, delivered, or substantially performed.
2. Eligible Refunds
A customer may be eligible for a full or partial refund where applicable:
- A duplicate payment was successfully charged for the same service;
- Payment was successfully completed but DoctorBangladesh.com is unable to provide the purchased service;
- An incorrect amount was charged due to a verified technical or processing error;
- The customer requests cancellation before the paid digital service has been activated or substantially performed, where cancellation is permitted; or
- DoctorBangladesh.com determines that a refund is appropriate after reviewing the transaction and service status.
3. Non-Refundable Situations
A refund may normally not be available where:
- The purchased listing, featured placement, advertisement, or promotional service has already been fully delivered;
- A customer changes their mind after the agreed service has been substantially performed;
- The customer supplied incorrect information that prevented or adversely affected service delivery;
- The customer violated our Terms and Conditions;
- A listing or advertisement was removed because it contained fraudulent, unlawful, misleading, or prohibited material; or
- The refund request cannot be reasonably verified.
Nothing in this policy limits any rights a customer may have under applicable law.
4. How to Request a Refund
To request a refund, please contact DoctorBangladesh.com through our Contact Us page and provide sufficient information to identify the transaction, such as:
- Customer name;
- Contact information;
- Transaction ID/reference;
- Payment date;
- Amount paid;
- Service purchased; and
- Reason for requesting the refund.
We may request additional information where necessary to verify the payment or determine whether the service has already been delivered.
5. Refund Review
After receiving a refund request, DoctorBangladesh.com will review the payment record and service-delivery status.
Approval or rejection of a refund will depend on the circumstances of the transaction, the service already provided, this policy, and applicable requirements.
6. Refund Processing Timeline
Once a refund is approved, DoctorBangladesh.com will initiate the applicable refund process as soon as reasonably practicable.
Approved refunds will normally be processed within 7–10 working days.
The exact time for the refunded amount to appear in the customer’s bank, card, mobile financial service, or other payment account may depend on the relevant payment provider or financial institution.
7. Duplicate or Failed Transactions
If a customer believes they have been charged more than once for the same purchase, they should contact us with the relevant transaction details.
A transaction that appears failed, cancelled, or pending does not necessarily mean that DoctorBangladesh.com received the payment. We will verify the payment status through the available transaction records before approving any refund.
8. Refund Method
Where possible, an approved refund will be processed through the applicable payment channel or according to the procedures supported by our payment gateway/payment service provider.
Customers may be required to provide information necessary to verify and process the refund.
9. Service Cancellation
Customers who wish to cancel a purchased digital service should contact us as soon as possible.
If the service has not yet been activated or substantially performed, we will review whether cancellation and refund are available under this policy.
Once a digital advertising, featured listing, or promotional service has been fully delivered, cancellation does not automatically create an entitlement to a refund.
10. Contact Us
For cancellation, payment, or refund requests, please contact DoctorBangladesh.com through our Contact Us page.